July 6, 2018
M Lhuillier Balanga Branch 2
P. Burgos Street,
Brgy Poblacion,
City of Balanga, Bataan,
Philippines 2100
To The Management,
Last July 3, 2018 I visited your
physical workplace to get a remittance. And I am sending you this letter of
complaint because as a regular customer of your company, I am very dismayed by
the failing level of service from one of your staff I don’t have her full name
but she was assigned in the remittance area that day at 4:00 o’clock in the
afternoon.
What happened that day was very
disappointing, after giving the filled out paper of mine for my remittance and
give her my Identification card for verification, she said with a loud tone
that they don’t have enough cash for my remittance which is fine for me, what’s
not good is that when I am getting back my ID because she get it together with
my paper, she said that I don’t give it and insisted what she think. She calls
other staff to look for my ID inside her cubicle, and then her coworker saw it.
After that I thought she will say sorry because of what happened, but she shouted in your guard and say that “You should not make the client for remittance enter because we don’t have funds already.” I am not sure if she’s not feeling well or she has her own problem but her attitude is very upsetting.
The behavior of one customer
service staff should not reflect on the rest of the company. Thus, if you may
so kindly look into the actions of this person to make sure that the incidents
like this will not happen again, as it will be such a shame to have the
reputation banished by a bad service from a single employee.
I want to thank you in advance
for investigating on this matter further. I hope that there will be
improvements regarding your service soon.
Sincerely,
Concerned Citizen
